FAQs

After completing Online Check-In and receiving your room assignment:

1. Tap Add to Apple Wallet.
2. Confirm the addition.
3. Your Room Key will activate automatically once your room is ready.

Yes.

Apple does not know which hotel doors you unlock or when you access them. Your room key remains encrypted and stored securely on your device.

• iPhone with the latest iOS
• Apple Watch with the latest watchOS
• Apple Account signed into iCloud

Compatible iPhones support Power Reserve, allowing Room Key access for up to approximately five hours after the battery becomes depleted.

Use Apple's Find My service to suspend or remove your Room Key immediately.

You may also visit the Front Desk to deactivate your Digital Room Key and receive a physical room key.

Please verify:

• iOS is up to date.
• Face ID, Touch ID, or Passcode is enabled.
• You are signed into iCloud.
• Two-factor authentication is enabled.
• Apple Wallet is functioning normally.

If you continue to experience difficulties, please contact:

TRYP by Wyndham New York City Times Square South

Phone: +1 (212) 600-2440

Email: help@tryphotelnyc.com

On your iPhone:

Wallet → Select Room Key → More (…) → Remove Pass.

If you no longer have your device, sign in to your Apple Account online and remove the Wallet passes from that device.

You can then add your Room Key to your new iPhone or Apple Watch.

Room Key in Apple Wallet lets you use your iPhone or Apple Watch instead of a traditional room key. Simply hold your device near the hotel door lock to unlock your room.

Yes.

Once your Room Key is added to Apple Wallet on your iPhone, it will automatically appear on your paired Apple Watch.

No.

With Express Mode enabled (default), simply hold your iPhone or Apple Watch near the lock.

Yes.

If your reservation includes multiple rooms, eligible Room Keys will automatically be added for each assigned room.

After completing Online Check-In and receiving your room assignment:

1. Tap Add to Apple Wallet.
2. Confirm the addition.
3. Your Room Key will activate automatically once your room is ready.

A Digital Room Key allows you to securely store your hotel room key in your mobile wallet, so you can unlock your guest room using your compatible smartphone or smartwatch. It provides a fast, secure, and contactless experience during your stay.

Early check-in and late check-out are subject to availability and cannot be guaranteed. An additional fee of $17.00 per hour, plus applicable taxes and fees, applies to approved early check-in or late check-out requests. Please contact the Front Desk in advance or on the day of your arrival or departure to check availability.

What are the check-in and check-out times?

• Check-in: 3:00 PM
• Check-out: 11:00 AM

Guests checking out after 3:00 PM will be charged the full daily room rate, plus applicable taxes and fees.

Check-in is available from 3pm to 11:30pm EST, and check-out time is 11am EST.

Guests must be 18 years of age or older and present a valid government-issued photo ID and a valid credit card at check-in.

Yes. Discounted self-parking is available at Meyers Parking, located at 324 W 35th Street, New York, NY 10001, just a short walk from the hotel.

Parking Rates:

• Standard vehicles: $55 per day
• Larger vehicles (SUVs/Vans): $65 per day

Guests may purchase discounted parking tickets at the hotel Front Desk or pay directly to the parking attendants. Please contact the Front Desk for the latest parking information and any applicable restrictions.

The hotel does not offer complimentary airport shuttle service. However, we can arrange private airport transportation through our trusted transportation partners for an additional charge.

Guests looking for a shared shuttle service can check rates and make reservations directly with our recommended transportation provider at www.GoAirlink.com.

Please contact the Front Desk if you need assistance arranging airport transportation.

Yes. Complimentary self-service luggage storage is available on your arrival and departure day.

Please note:

• Guests are responsible for their own luggage while it is in the storage area.
• No luggage tags or claim tickets are provided.
• We recommend that you do not leave cash, passports, electronics, jewelry, or other valuable items inside your luggage.
• The hotel is not responsible for the loss of or damage to unattended valuables.

Please see the Front Desk for access to the luggage storage area.

If you prefer a secure luggage storage service near the hotel, you can also use LuggageHero: https://luggagehero.com/newyork/

Cancellation policies vary depending on the rate plan and booking type.

• Non-refundable rates: These reservations are final and cannot be canceled, modified, or refunded.
• Flexible rates: Reservations may be canceled without penalty if the hotel receives your cancellation request at least 24 hours before the scheduled 3:00 PM check-in time on your arrival date. Cancellation requests should be sent by email to reservations@tryphotelnyc.com.
• Group reservations: Different cancellation terms may apply. Please refer to your group agreement or contact the hotel directly for details. Cancellation requests should be sent by email to reservations@tryphotelnyc.com.

Yes. TRYP by Wyndham NYC Times Square South offers a variety of amenities and services to make your stay more comfortable. Some amenities are complimentary, while others are available for an additional charge.

Complimentary Hotel Amenities

• Complimentary high-speed Wi-Fi
• 24/7 Fitness Center
• Business Center (Lobby)
• Cold & Hot Water Dispenser
• Microwave (located next to the bar)
• Ice Machine (located in the Fitness Center area)
• Transportation assistance

Hotel Amenities Available for an Additional Charge

• Buffet Breakfast
• Airport transportation
• Discounted parking (service fee applies)
• Package handling and storage
• Guest laundry service
• Event space rental
• Microwave rental (in-room)
• Roll-away bed (subject to availability)
• Baby crib (subject to availability)
• Early check-in and late check-out ($17.00 per hour, plus applicable taxes and fees, subject to availability)

Complimentary In-Room Amenities

Every guest room includes:

• In-room safe
• Mini refrigerator
• Keurig® coffee maker
• Bottled water
• Tea, coffee, creamer & sugar
• Paper cups
• Pen & notepad
• Coasters
• Pack of pretzels
• Toothbrush & toothpaste
• Eye shades & ear plugs
• Laundry bag
• Shower cap
• Bathroom slippers
• Shoe cleaning cloth
• Disposable bags
• Automatic climate control

Please contact the Front Desk for current pricing, availability, and additional information regarding any of the services listed above.

Yes. A 24-hour fitness room is available exclusively for registered hotel guests. The fitness center is equipped with a selection of cardio and strength-training equipment to help you stay active during your stay.

TRYP by Wyndham NYC Times Square South is a pet-friendly hotel and welcomes both dogs and cats.

Our pet policy is as follows:

• Pet Fees:
  • Day 1: $50.00 per pet, plus applicable taxes and fees
  • Each Additional Day: $30.00 per pet, plus applicable taxes and fees
• Maximum Pets Allowed:
  • Standard King Room: Up to 1 pet
  • Two Queen Room: Up to 1 pet
  • Family Room: Up to 2 pets
• Maximum Pet Weight: Pets must not exceed 80 pounds each.
• Pets must be well-behaved and under the owner's control at all times.
• Additional size, breed, and other restrictions may apply.

Please contact the hotel prior to your arrival to confirm eligibility and review the complete pet policy.

An incidental authorization is a temporary hold placed on your credit or debit card at check-in to cover any additional charges that may be incurred during your stay, such as room service, damages, minibar purchases, or other hotel services.

At TRYP by Wyndham NYC Times Square South, an incidental authorization of $150 per room, per stay is required at check-in.

If no incidental charges are incurred, the unused authorized amount will be released after check-out. The time it takes for the funds to become available depends on your bank or card issuer's processing time.

No. TRYP by Wyndham NYC Times Square South is a 100% smoke-free hotel. Smoking, including vaping, is prohibited in all guest rooms and indoor public areas.

A smoking penalty and cleaning fee will be charged if there is evidence of smoking in a guest room or other non-smoking areas.

TRYP by Wyndham NYC Times Square South offers the following food and beverage options:

• Breakfast: Daily from 7:00 AM – 10:00 AM
• Adults: $20 per person
• Children (ages 7–12): $15 per child
• Children age 6 and under: Eat free with a paying adult.
• Restaurant: Daily from 12:00 PM – 10:30 PM
• Bar:
• Sunday–Thursday: 2:00 PM – 11:00 PM
• Friday–Saturday: 2:00 PM – 1:00 AM
• Lobby Market: Open 24 hours for snacks, beverages, and other grab-and-go items.

For the latest menus, dining recommendations, or assistance with food and beverage services, please contact the Bartender, Server, or Front Desk.

To book an event at TRYP by Wyndham NYC Times Square South, please call (212) 600-8860. Our team will be happy to assist you with event availability, venue options, pricing, and planning.

A valid credit card in the guest's name is required at check-in. The hotel will authorize the card for the room charges, applicable taxes, and the required incidental deposit.

The credit card holder must be present at check-in and must present:

• A valid government-issued photo ID or passport.
• The physical credit card used for payment.

TRYP by Wyndham NYC Times Square South does not accept third-party or company credit card authorization forms at check-in.

If the guest cannot provide proof of identity or is not the cardholder, the hotel will not check in the guest.

This policy is strictly enforced to help prevent fraudulent transactions and chargebacks.

TRYP by Wyndham NYC Times Square South offers accessible guest rooms and public areas in compliance with ADA requirements.

Accessible features may include:

• Accessible guest rooms with roll-in showers or accessible bathtubs (in select rooms)
• Wheelchair-accessible entrances, public areas, and routes throughout the property
• Elevators with accessible access
• Visual aids, including Braille signage
• Visual notification devices
• Lowered sinks
• Raised toilets
• Toilets with grab rails

Yes. Complimentary high-speed Wi-Fi is available throughout the hotel, including all guest rooms and public areas.

Wired Ethernet access is available for group guests only and is subject to availability.

If you need assistance connecting your device to the internet, please contact the Front Desk.