FAQs

What is Room Key in Apple Wallet?

You can add your room key to Apple Wallet and access Fitness Center, 1^ST Floor Entrance, Mezzanine Entrance and Lobby Restroom with only your iPhone and Apple Watch. It's easy, convenient, and private.

How do I set up and use a room key in Apple Wallet?

A room key can be added to Apple Wallet after you book a reservation. After completing the online check-in, click on the Wallet icon to add your key. The room key will automatically activate once you check in and your room has been assigned. To use your room key, simply hold your iPhone or Apple Watch near the door lock.

Can I use room key in Apple Wallet if I have a reservation for multiple rooms?

After completing Online Check-In and receiving your room assignment:

1. Tap Add to Apple Wallet.

2. Confirm the addition.

3. Your Room Key will activate automatically once your room is ready.

Can I use my Room Key for multiple rooms?

Yes. Your room key will be automatically activated for each room that you have reserved.

Where can I use a room key in Apple Wallet?

In addition to your room, your room key can also be used to access the same hotel spaces where you would use a physical key such as the main entrance, 1^st Floor, fitness center, Lobby restroom and Mezzanine Entrance.

*Room key-enabled access to other areas may differ by hotel location.

How secure are keys in Apple Wallet?

When your room key is added to Apple Wallet on your iPhone and Apple Watch, it’s stored on your device, which means Apple doesn’t see the spaces you access or when. Your data is private and secure.

What do I need to get started with room key in Apple Wallet?

• An iPhone or Apple Watch running the latest version of iOS or WatchOS
• An Apple Account signed into iCloud

Do I need to unlock my iPhone to use my room key in Apple Wallet.

With Express Mode, you don’t need to wake or unlock your iPhone or Apple Watch to use your room key in Apple Wallet. By default, Express Mode is turned on.

Can I still use my room key in Apple Wallet if my iPhone needs to be charged?

Power Reserve provides up to five hours of access after your iPhone battery needs to be charged. This feature is only available on iPhone XS, iPhone XS Max, and iPhone XR or newer.

How can I add a room key to my Apple Watch?

When you add a room key to Apple Wallet on your iPhone, a room key will automatically be added to Apple Wallet on your paired Apple Watch. Once added, simply hold your Apple Watch near the reader.

On how many devices (iPhone/Apple Watch) can I use my room key in Apple Wallet?

You can use your room key on up to 1 iPhone(s) and 1 Apple Watch(es). They all need to be signed into the same iCloud account and Apple Account.

What should I do if my iPhone or Apple Watch is lost or stolen?

Use the "Find My" app or iCloud.com to suspend, deactivate or reactivate your device in Apple Wallet. 

I am not able to add or use my room key to Apple Wallet. What do I do?

Try the below basic troubleshooting steps:

• Update to the latest version of iOS or watchOS.
• Confirm that you have Face ID, Touch ID, or a passcode set on your device.
• Check that your Apple Account is signed into iCloud with two-factor authentication turned on.
• Check whether Apple T&C's were accepted in your settings when logging into iCloud.

 If you’re still unable to add your room key contact the Shah Foysal at (646) 200-8868 or foysal@tryphotelnyc.com

How do I remove Wallet passes from a device - for example after upgrading to a new iPhone or Apple Watch?

If you’re no longer using a device, you can remove its Wallet passes directly on the device or online. Once removed, you can add your passes to a new iPhone or Apple Watch.

 You can remove a pass from your old device in two ways:

1. On your iPhone: Open the Wallet app and select the pass you want to remove. Tap the More button in the upper-right corner, scroll down and tap Remove Pass.

Note: This also removes the pass from paired Apple Watches.

2. Online (if you no longer have the device): Go to account.apple.com and sign in. Select Devices from the sidebar, choose your device, and click Remove items.

Note: this removes all Wallet cards and passes from that device.

After removal, you can add your passes to your new device.

What is a digital room key in your wallet?

A Wallet key allows you to store your digital room key so you can unlock doors using your phone or a compatible smartwatch.

How can I tell if I can use Wallet Key?

If your device is compatible with Wallet keys, you will see an Add to Wallet button at the end of your online check-in.

I am not able to add my digital room key to Wallet. What should I do?

Don’t worry, you can always check in at the front desk when you arrive at the hotel, either in person or at our check-in kiosk. If needed, you can also ask for assistance!

Can I use a digital room key and physical hotel key card at the same time?

Yes, you can use both. 

What if I have multiple stays at a hotel?

If you book multiple rooms on the same date, the Wallet key is only activated for the room you are assigned to. If you book a room on multiple dates, a different Wallet key is activated for each stay. Each key is only active for your current stay after you complete your online check-in.

What happens to my digital room in Google Wallet if I lose my Android phone?

If your Android phone is misplaced or lost, you should use the Find My Device app to remotely delete/wipe a lost device. Find, secure, or erase a lost Android device - Google Account Help.

Which devices support digital room key in Google Wallet?

• Android: Android 9 or higher with NFC turned on.
• Google Wallet: The latest version of Google Wallet app (recommended).

Early check-in and late check-out are subject to availability and cannot be guaranteed. An additional fee of $17.00 per hour, plus applicable taxes and fees, applies to approved early check-in or late check-out requests. Please contact the Front Desk in advance or on the day of your arrival or departure to check availability.

What are the check-in and check-out times?

• Check-in: 3:00 PM
• Check-out: 11:00 AM

Guests checking out after 3:00 PM will be charged the full daily room rate, plus applicable taxes and fees.

Check-in is available from 3pm to 11:30pm EST, and check-out time is 11am EST.

Guests must be 18 years of age or older and present a valid government-issued photo ID and a valid credit card at check-in.

Yes. Discounted self-parking is available at Meyers Parking, located at 324 W 35th Street, New York, NY 10001, just a short walk from the hotel.

Parking Rates:

• Standard vehicles: $55 per day
• Larger vehicles (SUVs/Vans): $65 per day

Guests may purchase discounted parking tickets at the hotel Front Desk or pay directly to the parking attendants. Please contact the Front Desk for the latest parking information and any applicable restrictions.

The hotel does not offer complimentary airport shuttle service. However, we can arrange private airport transportation through our trusted transportation partners for an additional charge.

Guests looking for a shared shuttle service can check rates and make reservations directly with our recommended transportation provider at www.GoAirlink.com.

Please contact the Front Desk if you need assistance arranging airport transportation.

Yes. Complimentary self-service luggage storage is available on your arrival and departure day.

Please note:

• Guests are responsible for their own luggage while it is in the storage area.
• No luggage tags or claim tickets are provided.
• We recommend that you do not leave cash, passports, electronics, jewelry, or other valuable items inside your luggage.
• The hotel is not responsible for the loss of or damage to unattended valuables.

Please see the Front Desk for access to the luggage storage area.

If you prefer a secure luggage storage service near the hotel, you can also use LuggageHero: https://luggagehero.com/newyork/

Cancellation policies vary depending on the rate plan and booking type.

• Non-refundable rates: These reservations are final and cannot be canceled, modified, or refunded.
• Flexible rates: Reservations may be canceled without penalty if the hotel receives your cancellation request at least 24 hours before the scheduled 3:00 PM check-in time on your arrival date. Cancellation requests should be sent by email to reservations@tryphotelnyc.com.
• Group reservations: Different cancellation terms may apply. Please refer to your group agreement or contact the hotel directly for details. Cancellation requests should be sent by email to reservations@tryphotelnyc.com.

Yes. TRYP by Wyndham NYC Times Square South offers a variety of amenities and services to make your stay more comfortable. Some amenities are complimentary, while others are available for an additional charge.

Complimentary Hotel Amenities

• Complimentary high-speed Wi-Fi
• 24/7 Fitness Center
• Business Center (Lobby)
• Cold & Hot Water Dispenser
• Microwave (located next to the bar)
• Ice Machine (located in the Fitness Center area)
• Transportation assistance

Hotel Amenities Available for an Additional Charge

• Buffet Breakfast
• Airport transportation
• Discounted parking (service fee applies)
• Package handling and storage
• Guest laundry service
• Event space rental
• Microwave rental (in-room)
• Roll-away bed (subject to availability)
• Baby crib (subject to availability)
• Early check-in and late check-out ($17.00 per hour, plus applicable taxes and fees, subject to availability)

Complimentary In-Room Amenities

Every guest room includes:

• In-room safe
• Mini refrigerator
• Keurig® coffee maker
• Bottled water
• Tea, coffee, creamer & sugar
• Paper cups
• Pen & notepad
• Coasters
• Pack of pretzels
• Toothbrush & toothpaste
• Eye shades & ear plugs
• Laundry bag
• Shower cap
• Bathroom slippers
• Shoe cleaning cloth
• Disposable bags
• Automatic climate control

Please contact the Front Desk for current pricing, availability, and additional information regarding any of the services listed above.

Yes. A 24-hour fitness room is available exclusively for registered hotel guests. The fitness center is equipped with a selection of cardio and strength-training equipment to help you stay active during your stay.

TRYP by Wyndham NYC Times Square South is a pet-friendly hotel and welcomes both dogs and cats.

Our pet policy is as follows:

• Pet Fees:
  • Day 1: $50.00 per pet, plus applicable taxes and fees
  • Each Additional Day: $30.00 per pet, plus applicable taxes and fees
• Maximum Pets Allowed:
  • Standard King Room: Up to 1 pet
  • Two Queen Room: Up to 1 pet
  • Family Room: Up to 2 pets
• Maximum Pet Weight: Pets must not exceed 80 pounds each.
• Pets must be well-behaved and under the owner's control at all times.
• Additional size, breed, and other restrictions may apply.

Please contact the hotel prior to your arrival to confirm eligibility and review the complete pet policy.

An incidental authorization is a temporary hold placed on your credit or debit card at check-in to cover any additional charges that may be incurred during your stay, such as room service, damages, minibar purchases, or other hotel services.

At TRYP by Wyndham NYC Times Square South, an incidental authorization of $150 per room, per stay is required at check-in.

If no incidental charges are incurred, the unused authorized amount will be released after check-out. The time it takes for the funds to become available depends on your bank or card issuer's processing time.

No. TRYP by Wyndham NYC Times Square South is a 100% smoke-free hotel. Smoking, including vaping, is prohibited in all guest rooms and indoor public areas.

A smoking penalty and cleaning fee will be charged if there is evidence of smoking in a guest room or other non-smoking areas.

TRYP by Wyndham NYC Times Square South offers the following food and beverage options:

• Breakfast: Daily from 7:00 AM – 10:00 AM
• Adults: $20 per person
• Children (ages 7–12): $15 per child
• Children age 6 and under: Eat free with a paying adult.
• Restaurant: Daily from 12:00 PM – 10:30 PM
• Bar:
• Sunday–Thursday: 2:00 PM – 11:00 PM
• Friday–Saturday: 2:00 PM – 1:00 AM
• Lobby Market: Open 24 hours for snacks, beverages, and other grab-and-go items.

For the latest menus, dining recommendations, or assistance with food and beverage services, please contact the Bartender, Server, or Front Desk.

To book an event at TRYP by Wyndham NYC Times Square South, please call (212) 600-8860 or email help@tryphotelnyc.com. Our team will be happy to assist you with event availability, venue options, pricing, and planning.

A valid credit card in the guest's name is required at check-in. The hotel will authorize the card for the room charges, applicable taxes, and the required incidental deposit.

The credit card holder must be present at check-in and must present:

• A valid government-issued photo ID or passport.
• The physical credit card used for payment.

TRYP by Wyndham NYC Times Square South does not accept third-party or company credit card authorization forms at check-in.

If the guest cannot provide proof of identity or is not the cardholder, the hotel will not check in the guest.

This policy is strictly enforced to help prevent fraudulent transactions and chargebacks.

TRYP by Wyndham NYC Times Square South offers accessible guest rooms and public areas in compliance with ADA requirements.

Accessible features may include:

• Accessible guest rooms with roll-in showers or accessible bathtubs (in select rooms)
• Wheelchair-accessible entrances, public areas, and routes throughout the property
• Elevators with accessible access
• Visual aids, including Braille signage
• Visual notification devices
• Lowered sinks
• Raised toilets
• Toilets with grab rails

Yes. Complimentary high-speed Wi-Fi is available throughout the hotel, including all guest rooms and public areas.

Wired Ethernet access is available for group guests only and is subject to availability.

If you need assistance connecting your device to the internet, please contact the Front Desk.